Platinium Private Safe

Support

Help with documents, backups and purchases. If something does not work, contact us by email.

Do not send recovery codes, transfer codes, device passcodes or confidential documents.

What should I include in a support request?

Tell us your device model, operating system, app version and the steps that trigger the issue. Describe the error message as precisely as possible.

How do I add a document?

Open the intended category and tap Plus. Use the scanner or select an existing photo from your library. Crop, rotate in 90-degree steps and add further pages.

How do I change a title or category?

Open the saved document. Use the pencil to rename it or the category selector to move the entire document. Individual pages can be removed separately.

Why is a recovery code alone not enough?

The code contains no documents. Restore requires a matching encrypted backup file or connected iCloud data and the original Safe’s code. Record the code separately from your device. The provider cannot replace lost keys or codes.

How does iCloud sync work?

The optional iOS feature connects iPhones using the same Apple Account and Safe key. iOS schedules background updates; opening the app catches up. A Google account with the same email does not connect the services. Sync is not an independent backup.

How do I restore a purchase?

Use Restore Purchases in the app settings with the store account used for the original purchase. Restoring documents and restoring a purchase are separate actions. The Premium upgrade requires ownership of Standard.

Can I share a document with my family?

On iPhone, share an individual document as an encrypted file through AirDrop. Give the separate six-digit transfer code only to the recipient. Import creates their own copy; this does not automatically sync future edits between you.